# IdealData changelog

> New features, improvements and fixed issues, as they reach your account. IdealData connects an online store with its CRM, ERP and analytics and alerts the team in real time: abandoned carts, VIP shoppers, low stock, late purchase orders and customers ready to buy again.

Each entry is labelled Feature, Improvement or Issue (a fixed issue), with the product area
(Sales, Top Funnel, Marketing, Signals, Operations or Access) and the plans it is available on (Startup, Business,
Corporation, Enterprise).

## Latest updates

- [2026-10-03 — Repeat orders get correct credit](https://changelog.idealdata.io/#entry-6ac08304994165b747bb1827): Orders placed again within a day now inherit the first order's source.
- [2026-10-03 — Smarter order source detection](https://changelog.idealdata.io/#entry-6ac08304994165b747bb182d): Orders now show where the buying conversation truly began, not just the last touch before purchase.
- [2026-10-02 — We integrate with Grok](https://changelog.idealdata.io/#entry-6abfdaaaa6284115e0998a1d): Ask Grok about your business performance
- [2026-10-02 — Fixed false re-engagement alerts](https://changelog.idealdata.io/#entry-6ac031332829c0b485f5affd): Re-engagement alerts no longer fire for customers who have already placed a new order.
- [2026-10-02 — New ChatGPT ads integration](https://changelog.idealdata.io/#entry-6abf3e65a6284115e09811c6): OpenAI (ChatGPT) Ads platform is natively supported.
- [2026-10-02 — ChatGPT ad clicks tracked as paid traffic](https://changelog.idealdata.io/#entry-6abf3e65a6284115e09811c8): Clicks from ChatGPT ads are now recognized as paid traffic in your reporting.
- [2026-10-02 — Fewer repeat live shopping alerts](https://changelog.idealdata.io/#entry-6abf3e65a6284115e09811c2): Live Shopping Assist alerts now wait a full day before repeating for the same customer.
- [2026-10-02 — Alerts close automatically after contact](https://changelog.idealdata.io/#entry-6abf3e65a6284115e09811c4): Cart and live shopping alerts now close on their own once your team reaches the customer.
- [2026-10-01 — Company shipping addresses tab](https://changelog.idealdata.io/#entry-6abff381a6284115e09b1306): The company panel now has an Addresses tab listing every place a company's orders have shipped to, with the most recent delivery pinned at the top.
- [2026-09-30 — Cart activity folds into one row](https://changelog.idealdata.io/#entry-6abffcb871b3a5d72d029bf1): Rapid bursts of cart adds, removals, views and checkout steps now collapse into one row in a shopper's journey.
- [2026-09-30 — Alert credit follows replaced orders](https://changelog.idealdata.io/#entry-6abffcb871b3a5d72d029bf3): When a cancelled order is quickly replaced, its alert credit now carries over, and alerts that fired before an order's window are shown with context.
- [2026-09-30 — Faster updates for cancelled orders and refunds](https://changelog.idealdata.io/#entry-6abffcb871b3a5d72d029bf5): Cancelled orders and refunds now show up in your store data within seconds instead of waiting for the next scheduled check.
- [2026-09-30 — Redesigned carts list](https://changelog.idealdata.io/#entry-6abffcb871b3a5d72d029bef): The carts list now leads with the shopper, shows buying rhythm and the best way to reach them, and recognizes calls, emails, texts and Private Shopper as cart origins.
- [2026-09-30 — Cleaner cart data](https://changelog.idealdata.io/#entry-6abff2f3a6284115e09b06b7): Guest carts with no name, email, or phone are no longer saved as mysterious entries.
- [2026-09-30 — Browsing history grouped into runs](https://changelog.idealdata.io/#entry-6abff193a6284115e09aeb69): Long stretches of page views in a customer's journey now collapse into a single expandable row.
- [2026-09-30 — Live Shopping Assist alerts](https://changelog.idealdata.io/#entry-6abff193a6284115e09aeb65): A new alert flags when a returning shopper is live on your site with items in their basket, and tells a rep exactly how to help them.
- [2026-09-30 — Texts show customer name](https://changelog.idealdata.io/#entry-6abff193a6284115e09aeb67): Incoming texts in a customer's journey now show who sent them instead of which line received them.
- [2026-09-29 — Fixed call alert quiet period timing](https://changelog.idealdata.io/#entry-6abffe4671b3a5d72d02b83b): Fixed an issue where dismissing a call alert could reset the wait time using the wrong settings.
- [2026-09-29 — Private Shopper label on orders](https://changelog.idealdata.io/#entry-6abffe4671b3a5d72d02b83d): Orders from shoppers who blocked tracking are now clearly labeled Private Shopper in your orders list and order details.
- [2026-09-29 — One row for AI assistant traffic](https://changelog.idealdata.io/#entry-6abffe4671b3a5d72d02b843): AI assistant referral traffic, like ChatGPT or Perplexity, now shows as a single row in your Revenue Sources.
- [2026-09-29 — Alert tags now show when they fired](https://changelog.idealdata.io/#entry-6abffe4671b3a5d72d02b850): Alert tags in a shopper's journey now show the time the alert fired, making similar alerts easier to tell apart.
- [2026-09-29 — Texts now tracked in customer journeys](https://changelog.idealdata.io/#entry-6abffe4671b3a5d72d02b854): Logged text messages now appear in shopper journeys and count toward order attribution.
- [2026-09-29 — Campaign tags show up in attribution](https://changelog.idealdata.io/#entry-6abffe4671b3a5d72d02b858): Visits tagged with a campaign but no recognizable channel now show as Campaign instead of Unknown.
- [2026-09-29 — Auto-close alerts after set days](https://changelog.idealdata.io/#entry-6abff164a6284115e09ae856): You can now set how many days an alert may stay open before it's automatically closed.
- [2026-09-27 — See who handled each call](https://changelog.idealdata.io/#entry-6ac0134371b3a5d72d042ad8): Call rows in your journey timelines now name the rep on your side of the interaction, not just the customer.
- [2026-09-27 — Warehouse picking workflow added](https://changelog.idealdata.io/#entry-6ac0134371b3a5d72d042ada): Fulfillment Prep now includes a full picking workflow so warehouse staff can pick orders bin by bin and track progress live.
- [2026-09-27 — Email engagement and conversation threads](https://changelog.idealdata.io/#entry-6abfef31a6284115e09ac49b): The customer journey timeline now shows email opens and clicks, and groups multi-message threads together.
- [2026-09-26 — Subscription renewal orders now marked](https://changelog.idealdata.io/#entry-6ac012be71b3a5d72d041f77): Orders charged automatically by a subscription app now show a subscription renewal badge.
- [2026-09-25 — See branded vs non-branded search traffic](https://changelog.idealdata.io/#entry-6abfec3fa6284115e09a90e9): Monthly SEO reports now show how much of your search traffic already knew your brand name.
- [2026-09-24 — One clear status for every order](https://changelog.idealdata.io/#entry-6abfebc1a6284115e09a896e): Orders now show a single status instead of separate payment and fulfillment columns, with tabs to filter by stage.
- [2026-09-24 — Bundle parts now show on orders](https://changelog.idealdata.io/#entry-6abfebfda6284115e09a8c5a): Orders, carts, and shipments show every part inside a bundled product, with its own stock level and bin location, now styled so bundles stand out clearly.
- [2026-09-24 — Merge duplicate customer records](https://changelog.idealdata.io/#entry-6abfeb8aa6284115e09a86c1): You can now merge two customer records that are the same person, choosing which name and email to keep, undo it later, and see merged history in its own tab.
- [2026-09-24 — Alert settings now scoped to brand](https://changelog.idealdata.io/#entry-6abfebc1a6284115e09a8970): Alert delivery channels, thresholds, and custom prompts for one brand no longer leak into or overwrite another brand's settings.
- [2026-09-23 — Per-brand pricing in product details](https://changelog.idealdata.io/#entry-6ac010cc71b3a5d72d03fe08): Product pages for multi-brand organizations now show each brand's own price, a combined inventory value range, and more accurate stock comparisons.
- [2026-09-23 — Pick a website for Adobe Commerce stores](https://changelog.idealdata.io/#entry-6ac0107071b3a5d72d03f660): Magento stores that run multiple websites can now choose which website connects to each brand in IdealData.
- [2026-09-23 — Live tracking for every shipment](https://changelog.idealdata.io/#entry-6abfeb48a6284115e09a8237): Orders now show real-time carrier tracking and delivery progress for each shipment, plus a new way to pull in tracking for orders you already have, including from Adobe Commerce.
- [2026-09-22 — Correct variant names for Magento orders](https://changelog.idealdata.io/#entry-6abfea01a6284115e09a6cc9): Orders from Magento (Adobe Commerce) stores now show the correct product variant and options on each order line.
- [2026-09-22 — New Fulfillment Prep board](https://changelog.idealdata.io/#entry-6abfea01a6284115e09a6cc7): A new board groups paid, unshipped orders into shipments so your warehouse team always knows what to pack next.
- [2026-09-21 — Traffic Sources page redesigned](https://changelog.idealdata.io/#entry-6ac0103e71b3a5d72d03f0e1): The Traffic Sources page has a new layout and now correctly tracks orders placed through Shopify's Shop app.
- [2026-09-21 — Owner filter now scoped to brand](https://changelog.idealdata.io/#entry-6abfe9b3a6284115e09a692e): The Owner filter on customers and carts now only shows reps from the brand you're viewing.
- [2026-09-21 — Shop Campaign orders credited correctly](https://changelog.idealdata.io/#entry-6abfe998a6284115e09a657f): Orders placed through Shop App campaigns now show the correct campaign and are credited as paid instead of being shown as unpaid marketplace referrals.
- [2026-09-19 — Revenue line added to Top Funnel chart](https://changelog.idealdata.io/#entry-6ac0100f71b3a5d72d03ee9f): The Top Funnel Overview chart now includes a monthly net revenue line and clearer colors.
- [2026-09-19 — Cart abandonment alerts redesigned](https://changelog.idealdata.io/#entry-6ac0100f71b3a5d72d03eeab): High-value and VIP cart abandonment alerts now share a clearer, more consistent layout.
- [2026-09-19 — Executive summary shows full shopper activity](https://changelog.idealdata.io/#entry-6ac0100f71b3a5d72d03eea9): The monthly SEO report's executive summary now includes shopper activity across your brand and open baskets by source, with more accurate first-touch attribution.
- [2026-09-17 — Richer order story from calls and emails](https://changelog.idealdata.io/#entry-6abfe744a6284115e09a4329): The order story now shows a complete narrative built from every call and email, including AI call summaries, and keeps the order panel and orders grid in sync.
- [2026-09-17 — Call orders show correct channel](https://changelog.idealdata.io/#entry-6abfe7e0a6284115e09a492e): Orders that started from a phone call now show the correct marketing channel instead of unknown.
- [2026-09-17 — Fixed missing cart activity tracking](https://changelog.idealdata.io/#entry-6abfe744a6284115e09a4323): Guest checkouts are now reliably linked to the shopper's full browsing history for accurate journey and conversion tracking.
- [2026-09-16 — HubSpot calls now included in customer history](https://changelog.idealdata.io/#entry-6ac00f7e71b3a5d72d03e4c8): Calls logged in HubSpot now show up alongside your other call records.
- [2026-09-16 — Calls now count toward attribution](https://changelog.idealdata.io/#entry-6abfe5d7a6284115e09a311d): Phone calls from people who weren't yet customers are now kept and credited to their orders instead of being thrown away.
- [2026-09-16 — Call milestones now tracked accurately](https://changelog.idealdata.io/#entry-6abfe5d7a6284115e09a311f): Fixed a bug that left call-based first and last touch dates blank, and added two more tracked call milestones.

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## About IdealData

- [IdealData](https://idealdata.io/): product website
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